Scottish Pubs Code Adjudicator customer privacy notice
Contact details
Telephone
0300 244 1225
Email
pubscodeadjudicator@gov.scot
Post
Scottish Pubs Code Adjudicator
X1-Spur 5-9,
Saughton House
Broomhouse Drive
Edinburgh
EH11 3XD
What information we collect, use, and why
As a regulator established under the Tied Pubs (Scotland) Act 2021, and ensuring compliance with the Scottish Pubs Code contained in the Scottish Pubs Code Regulations 2024, we collect and use personal data for a range of purposes. In particular, we collect and use personal data for the statutory functions contained in the 2021 Act – including conducting arbitrations of disputes and investigations of potential breaches of the Scottish Pubs Code, providing advice and guidance regarding the Scottish Pubs Code, and setting and collecting a levy on pub-owning businesses under the 2021 Act. Discharging these functions, we are also required to publish certain information, including reports on any investigations conducted by the Scottish Pubs Code Adjudicator.
We collect or use the following information to comply with legal requirements:
Name
Contact information
Financial transaction information
Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account information
Witness statements and contact details
Relevant information from previous investigations
Financial transaction information
Correspondence
Lawful bases and data protection rights
Under data protection legislation you have the following rights:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
These rights are not absolute and may be subject to exemptions.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Consent – we use consent in limited circumstances, for instance, interested parties seeking to sign up to email updates from SPCA. You can withdraw this consent at any time by contacting the email address above.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have a legal obligation to process personal data to allow us to carry out arbitrations, investigations and other functions under the Tied Pubs (Scotland) Act 2021 and the Scottish Pubs Code Regulations 2024.
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours.
Where we get personal information from
Directly from you
Legal and judicial sector organisations
Publicly available sources
Third parties
We may receive information from third parties, for instance, through information provided to the Scottish Pubs Code Adjudicator as a complaint, as an arbitration or as an investigation under the Tied Pubs (Scotland) Act 2021 and Scottish Pubs Code Regulations 2024. These third parties may include tied pub tenants, pub-owning businesses, independent rent assessors or other parties.
How long we keep information
We keep personal data in an identifiable form as long as is necessary for the purposes for which it is collected, where we have a legal obligation to do so, or for archiving, scientific or historical research, or statistical purposes. Once we no longer need personal data it will be deleted, or anonymised. Where there is a legal obligation to hold personal data, this personal data shall be held for a period of six years. Personal data that has not been collected for a legal obligation will only be kept as long as it serves the original processing purpose. The data will regularly be reviewed and will be deleted or anonymised when no longer needed.
Who we share information with
Data processors
Scottish Government
This data processor does the following activities for us: Scottish Government provide the electronic record and document management system on which Scottish Pubs Code Adjudicator documentation is stored.
Others we share personal information with
Professional or legal advisors
Relevant regulatory authorities
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
September 2026