This Annual Business Plan sets out how we will deliver on our Corporate Objectives in 2025/26. These four strategic pillars guide all areas of our regulatory activity, ensuring a fair, transparent, and effective approach to overseeing the Tied Pubs (Scotland) Act 2021:
1. Ensuring compliance with the Scottish Pubs Code
- conduct investigations into non-compliance
- provide guidance and enforcement actions, including financial penalties
- raise awareness among pub-owning businesses and tenants
2. Stakeholder engagement and transparency
- publish regular updates and reports on adjudications
- maintain open communication channels with tenants and pub-owning businesses
- host annual forums for industry feedback
3. Dispute resolution and arbitration
- develop streamlined arbitration processes for tenant-landlord disputes
- offer clear guidance on Market Rent Only (MRO) lease requests
- ensure fair rent assessments
4. Operational efficiency and governance
- establish performance metrics for Adjudicator effectiveness
- implement digital tools for case management and reporting
- conduct periodic reviews of the Code’s impact
- delivering value for money at all times and being accountable for the prudent stewardship of levy income